On this page you will find the terms of purchase for avyblends.com.

Business information
AVY Blends AB
Org no: 559347-4843

Kortebovägen 200
555 94 Jönköping
Email: hello@avyblends.com

General
The following terms apply to all orders placed by the customer at AVY Blends AB (hereinafter "us", "we" or "AVY") via avyblends.com.

When you complete an order, an agreement is entered into between you and AVY, which applies to your order, which includes any questions or disputes that arise as a result of your order. The version of the terms and conditions applicable to your order is the version available on avyblends.com at the time you place your order. Once we have received your order, a confirmation will be sent to the email address you used when you made your purchase. Therefore, remember to enter the correct e-mail address as the confirmation may be needed in the event of future contact with our customer service. We kindly request you to contact us as soon as possible in the event that the confirmation does not reach you.

Ordering
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address. If there is any error in the order confirmation, you must contact us immediately via e-mail to hello@avyblends.com.

Delivery & shipping
We deliver to Sweden, for delivery to other European countries contact avyblends.com.

Shipping method
We offer shipping via PostNord Varubrev, directly to the mailbox if possible.

We reserve the right to charge the costs of the handling that occurs with uncollected packages or if no one can receive the package despite repeated attempts (return shipping, handling costs, etc.). Uncollected packages will be charged.

Prices
Prices on the page are shown in SEK and EUR. Prices include VAT. In the case of a confirmed order, the prices can only be changed by circumstances that AVY does not have control over, such as changed VAT. We reserve the right to make printing errors such as. prices, specification, etc.

The shipping cost for an order is charged according to the actual weight of your item, which is done automatically in the online store. The cost of shipping is reported at checkout before you complete your purchase.

Delivery to countries outside the EU may be subject to taxes, duties and charges levied by the country of destination (import duties). Please note that taxes and fees may vary depending on product value. Contact your local customs office for exact information.

Delivery time
Normal delivery time is about 2-3 days. Items are normally sent the next weekday.

We always strive to deliver our goods within the specified time frames, but delays can occur in the event of unexpected events. If the product has not reached the specified delivery address within 14 days, we ask you to contact us, via email. You have the right to cancel the purchase if the delay is of significant importance. In the event that the delivery time exceeds 30 days, you always have the right to cancel your purchase.

Orders that are not picked up within 14 days will be returned to us.

AVY is responsible for the transport risk when the product is delivered to you. However, the customer bears the transport risk when the goods are returned to us, in the event that a return of the goods is necessary.

Right of withdrawal / Return
You have the right by law to cancel a contract entered into with us and return products within 14 days from the day after delivery without stating any reason. In order to use the right of withdrawal, the product must be returned to us in unopened packaging, in the same quantity and condition as when you received it, even if you have the right to examine the product. However, AVY has the right to make a depreciation deduction for your compensation, which is based on the fact that you have handled the product to a greater extent than necessary.

When exercising the right of withdrawal
To exercise your right of withdrawal, you must inform us by sending a clear notice that you exercise your right of withdrawal by emailing us at hello@avyblends.com.

We will confirm receipt of your regretted purchase notification by email without undue delay.

Return cost: SEK 49 is paid by the sender.
Return note: Contact hello@avyblends.com to receive a return note.
Packaging: Use original packaging to ensure that the products are not damaged during return, or similar packaging found on time agents.

You can also use the following standardized forms for exercising the right of withdrawal:
The Swedish Consumer Agency

You must use one of the two options listed above in order to exercise your right of withdrawal.

Refund will be made without undue delay provided we have received the item in return. We will use the same means of payment for the refund that you have used for the purchase.

The right of withdrawal does not apply to:
- Products that due to health or hygiene reasons have been sealed (sealed) and where the seal (sealing) has been broken by you.
- Custom-made product, which has been tailor-made especially for you or has a clear personal touch to your wishes.
- Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.

Cancellation
You have the opportunity to cancel your item until delivery has begun, which is done by emailing us at avyblends.com. Once delivery has begun, you can no longer cancel delivery.

Complaint
If something should be wrong with your item, let us know as soon as possible. Complaints can be made via e-mail to hello@avyblends.com and must include your name, customer number, invoice number and a detailed description of the error. You also have the right to contact our postal address, which you will find at the beginning and at the bottom of these terms.

In the event of an approved complaint, we are responsible for your shipping costs. The product will be examined in accordance with the description of any errors that you as a customer leave in connection with the complaint. It is therefore important that you provide as detailed a description as possible. If the product after examination is found to be defect-free or exposed to external damage and the complaint is therefore not approved, you as a customer will be charged our cost for examining the product and shipping costs.

Please note that a complaint must always be made within a reasonable time (two (2) months is always considered a reasonable time), but no later than three (3) years after you received the product. Note, however, that some of our products have limited durability.

If a complaint is approved, you compensate in accordance with the rules in the Consumer Purchase Act (1990: 932) through one of the following alternatives: repair of an existing product, through a new equivalent product, price reduction or by returning your payment for the product (incl. Shipping) and return costs).

In the event of a refund, we will refund you no later than 10 days from the time the agreement has been terminated on the correct grounds. Refunds are made with the same payment method that you used when you made the purchase.

Damage to packages and uncollected packages
If you discover damage to the package, you must immediately report this to the shipping supplier and make a damage report. Do not retrieve a damaged package. If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the handling of the post office or the transport company, you must contact them and make a claim report. If any dispute with the post office or the transport company can not be resolved, please contact us.

Communication
The mobile phone number, adress and email you enter at checkout may be used for SMS, letter and email notification of delivery or other communication related to your order or other offers and news regarding AVY.

Invalidity of the provision
In the event that parts of these conditions are declared invalid or are declared ineffective by a court or supervisory authority, this shall not affect the validity of the remaining conditions.

Personal data management
The handling of your personal information is regulated by our Privacy Policy. You can find our Privacy Policy here.

Termination of agreement
A termination of your purchase agreement with us does not affect our rights to receive money that you owe us in accordance with these terms of purchase.

Complete agreement
These terms constitute the entire agreement and the agreement between you and us and regulate your use of our website and the purchases you make on our website, and replace all previous or simultaneous agreements, communications and proposals, whether oral or written, between you and AVY.

Dispute
Our ambition is always to solve any problems together with our customers. If you have a problem with a product that you have purchased from AVY and in the event that you have not been able to resolve the dispute with us, you can file a complaint to:

General Complaints Board, www.arn.se
Box 174
101 23 Stockholm

In the event of a dispute, we follow the General Complaints Board's recommendations.

You can also contact the consumer advisor in your municipality or, in the case of cross-border purchases, send your complaint to the EU's online dispute resolution platform, which is available on EC Online Dispute Resolution.

Force majeure
AVY is exempted by these terms from liability for damages or delays that are due to circumstances beyond our control. Examples of such circumstances are floods, fires, work interruptions, bans, restrictions, sabotage, poor transport and weather conditions and wars.

Applicable law and jurisdiction
These terms are governed by and interpreted in accordance with applicable laws in Sweden.

Contact
If you have any questions about these terms, you can contact us at the following information:

AVY Blends AB
Org no: 559347-4843

Kortebovägen 200
555 94 Jönköping
Email: hello@avyblends.com

Sincerely,
AVY Blends AB